Shipping Policy

Our Shipping & Delivery Policy

At Big Chief Extracts, we pride ourselves on delivering your orders quickly, safely, and with absolute discretion. We understand that when you buy premium extracts, you expect them to arrive in perfect condition without drawing unwanted attention.

Below you will find everything you need to know about our processing times, packaging standards, and tracking procedures for your big chief products.

Processing & Order Fulfillment

We work efficiently to get your favorite items out of our warehouse and on their way to your doorstep.

  • Daily Cut-Off Time: All orders placed before 2:00 PM EST, Monday through Friday, begin processing the same business day. Orders placed after this time or over the weekend will be processed the following business day.

  • Standard Processing Window: Please allow 1 to 2 business days for our team to pick, quality check, and securely pack your order before it leaves our facility.

  • Fresh Batch Logistics: Because we focus heavily on stocking the latest drops and new big chief carts, certain high-demand strain variations may occasionally require an extra 24 hours to ensure batch verification before fulfillment.

100% Discreet and Secure Packaging

Your privacy and peace of mind are our top priorities. We have designed a strict shipping protocol so you can confidently order your big chief extracts cartridge collection online:

  • Plain Outer Packaging: All orders are shipped in completely unmarked, standard boxes or padded bubble mailers. There is no mention of “vapes,” “extracts,” or brand names anywhere on the outside of the package.

  • Odor-Proof Sealing: Every genuine big chief vape cartridge shipment is packed using specialized, smell-proof barrier layers to ensure absolute security throughout transit.

  • Fragile Protection: We utilize custom internal padding to safeguard the signature wooden tips and glass housings of your chief carts, preventing leaks or cracks during rough postal handling.

Shipping Rates & Estimated Delivery Times

We offer domestic shipping options tailored to your schedule and budget. Please note that transit times begin after the standard 1-2 business day processing window.

Shipping Method Estimated Delivery Cost
Standard Ground Shipping 3 – 5 Business Days Fixed Rate / Free over threshold
Expedited Shipping 2 – 3 Business Days Calculated at Checkout
Overnight Delivery Next Business Day Calculated at Checkout

Free Shipping Incentive: Enjoy Free Standard Shipping on all orders above a specific checkout minimum. Stock up on your favorite big chief extracts to automatically qualify at checkout.

Tracking Your Package & Authenticity

The moment your order leaves our fulfillment center, an automated email containing your USPS/FedEx/UPS tracking number will be sent to the address provided during checkout. Please allow up to 24 hours for the carrier network to update the tracking status link.

Every parcel we dispatch contains authentic inventory complete with untampered scratch-and-scan labels. While waiting for your delivery, we highly recommend setting up your profile on the official big chief verify app so you can immediately scan your box upon arrival.

Lost, Damaged, or Delayed Shipments

  • Incorrect Addresses: Please double-check your shipping details during checkout. We are unable to intercept, reroute, or refund orders shipped to an incorrect address provided by the customer.

  • Damaged Items: If your packaging arrives damaged or a big chief cart has leaked during transit, take clear photos of the outer box and the internal items immediately. Visit our [Contact Us Page] within 48 hours of delivery, and our support team will coordinate a replacement.

  • Carrier Delays: While we guarantee our processing speeds, we cannot control unexpected weather or holiday backlogs within carrier networks. We appreciate your patience during high-volume shipping seasons.